Privacy Policy

This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you access and use our online gaming platform. We are committed to maintaining the highest standards of data protection in compliance with Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles. Your privacy is fundamental to our operations, and we implement comprehensive measures to ensure your personal information remains secure while providing you with exceptional gaming services. Last updated: January 29, 2026.

Information Collection and Types of Data

We collect various categories of personal information necessary to provide our gaming services and ensure compliance with Australian gambling regulations. The information we gather enables us to create and maintain your gaming account, process transactions, verify your identity, and deliver personalised gaming experiences tailored to your preferences.

The types of personal information we collect include:

  • Personal identification details such as full name, date of birth, residential address, and government-issued identification numbers
  • Contact information including email addresses, telephone numbers, and postal addresses for communication purposes
  • Financial information such as bank account details, payment card information, transaction histories, and PayID details for deposits and withdrawals
  • Gaming activity data including bet amounts, game preferences, session durations, winnings, and gaming patterns
  • Technical information such as IP addresses, device identifiers, browser types, operating systems, and geolocation data
  • Verification documents including driver’s licenses, passports, utility bills, and bank statements for identity confirmation
  • Communication records including customer support interactions, chat logs, and correspondence history

Purpose and Legal Basis for Data Processing

We process your personal information for specific, legitimate purposes essential to operating our online gaming platform in accordance with Australian regulatory requirements. Our data processing activities are conducted under various legal bases, ensuring full compliance with privacy legislation while delivering comprehensive gaming services.

We use your personal information for the following purposes:

  • Account creation, maintenance, and management to provide secure access to gaming services
  • Identity verification and age confirmation to comply with responsible gambling regulations
  • Financial transaction processing including deposits, withdrawals, and bonus distributions
  • Anti-money laundering compliance and suspicious activity monitoring as required by Australian financial laws
  • Customer support services and technical assistance to resolve gaming-related queries
  • Marketing communications and promotional offers tailored to your gaming preferences
  • Fraud prevention and security monitoring to protect your account and personal information
  • Legal compliance and regulatory reporting as mandated by Australian gaming authorities

Data Sharing and Third-Party Disclosure

We maintain strict controls over the sharing of your personal information and only disclose data to trusted third parties when necessary for legitimate business purposes or legal compliance. All data sharing arrangements are governed by comprehensive agreements ensuring equivalent levels of data protection.

We may share your personal information with:

  • Payment processing providers and financial institutions to facilitate secure transactions and withdrawals
  • Identity verification services and credit reporting agencies for account authentication and fraud prevention
  • Gaming software providers and platform operators to deliver gaming content and functionality
  • Marketing service providers for targeted advertising and promotional communications, subject to your consent
  • Legal advisors and compliance consultants for regulatory guidance and legal representation
  • Government authorities and regulatory bodies when required by Australian law or court orders
  • Technology service providers including cloud hosting, cybersecurity, and data analytics companies

Data Security and Protection Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security framework incorporates industry-leading technologies and practices, regularly updated to address emerging threats and maintain the highest standards of data protection.

Our security measures include:

  • Advanced encryption technologies protecting data transmission and storage using industry-standard protocols
  • Multi-factor authentication systems requiring additional verification for account access and sensitive operations
  • Regular security audits and penetration testing conducted by independent cybersecurity professionals
  • Employee training programmes ensuring staff understand data protection responsibilities and security protocols
  • Secure data centres with physical access controls, environmental monitoring, and backup systems
  • Incident response procedures for rapid detection, containment, and remediation of security breaches
  • Data anonymisation and pseudonymisation techniques minimising privacy risks in data processing activities

Data Retention and Deletion Policies

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods are determined based on Australian regulatory requirements, business needs, and the nature of the information collected.

Our data retention practices include:

  • Account information retained for seven years following account closure to comply with financial record-keeping requirements
  • Transaction records maintained for seven years as required by anti-money laundering legislation
  • Marketing preferences and communication records deleted within two years of account deactivation
  • Technical logs and system data purged after eighteen months unless required for ongoing investigations
  • Customer support interactions archived for three years to maintain service quality and dispute resolution
  • Identity verification documents securely stored for regulatory compliance and deleted upon expiration of legal requirements

Your Privacy Rights and Choices

Under Australian privacy law, you possess specific rights regarding your personal information, and we are committed to facilitating the exercise of these rights through accessible processes and responsive customer service. You may contact our privacy team to request assistance with any privacy-related matters or concerns.

Your privacy rights include:

  • Access rights allowing you to request copies of personal information we hold about you
  • Correction rights enabling you to update or rectify inaccurate or incomplete personal information
  • Deletion rights permitting you to request removal of personal information, subject to legal retention requirements
  • Restriction rights allowing you to limit certain processing activities while maintaining your account
  • Objection rights enabling you to opt-out of marketing communications and non-essential data processing
  • Portability rights allowing you to receive your personal information in a structured, machine-readable format
  • Complaint rights providing avenues to raise concerns with our privacy team or the Australian Privacy Commissioner

Contact Information and Policy Updates

We regularly review and update this Privacy Policy to reflect changes in our data processing practices, regulatory requirements, and industry standards. Significant modifications will be communicated through email notifications and prominent website notices, ensuring you remain informed about how we protect your personal information.

For privacy-related inquiries, requests, or complaints, please contact our dedicated privacy team through the customer support channels available on our platform. We are committed to responding to all privacy requests within thirty days and providing clear explanations of our data processing activities. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner, which oversees privacy compliance in Australia.